Know the reporting path and what the carrier's claims process may involve.
Keep insurance questions connected when a difficult matter surfaces.
Related service
See how Sheltra helps practices navigate insurance questions alongside the carrier's formal claims process.
Explore this serviceClaims support
These guides explain first-response questions, formal claim reporting, insurer responsibilities, and the practical insurance steps surrounding a malpractice matter.
The envelope arrives at your office. Or your practice manager calls you into the back. A patient has filed a malpractice lawsuit. Your stomach drops. Your first instinct is to call a colleague, your spouse, anyone who might understand. Do not do that. Not yet. Here is what to do instead -- and what actually happens next.
When a patient filed a claim against Dr. Reeves, he called his carrier. He got a voicemail. Then a callback from someone who had clearly never looked at his file. Then a defense attorney who specialized in commercial litigation -- not medical malpractice. This is what bad claims support looks like. Here is what good looks like.
A clearer next step
A free coverage review connects what you have read to the policy, practice, and renewal in front of you.
Sheltra learns how your group is structured, what has changed, and where your current renewal needs a closer look.
Your coverage is taken to market so multiple insurers can compete for your practice rather than relying on one renewal option.
See the tradeoffs, understand the switching path, and move forward with support for the details that follow.