01
Understanding what should be reported
Policies can include specific notice and cooperation requirements. Questions about incidents, demands, or claims should be raised promptly through the correct channel.
Medical malpractice
claims support
Know who to call, what to report, and what happens next.
Sheltra helps coordinate insurance questions alongside the carrier's claims process.
Book a free coverage review
Follow your policy's notice requirements and contact the carrier or designated claims channel promptly.
A clearer first step
Difficult moments need a responsive path, not more uncertainty.
The policy and carrier control the formal claims process. Sheltra helps the practice understand the reporting path, coordinate with the insurer, and keep policy questions moving.
02
Coordinating the first carrier steps
The practice should know where notice goes, what information is requested, and how the carrier's claims team will communicate after reporting.
03
Keeping coverage questions connected
Renewal, policy changes, open matters, and potential carrier transitions can interact. Those questions should not be handled in isolation.
How Sheltra supports the path
Report promptly. Coordinate with the carrier. Keep coverage in view.
The carrier manages the formal claim, and defense counsel provides legal advice. Sheltra helps the practice navigate the insurance and communication steps around the matter.
Identify the correct reporting path
Review the policy instructions and connect the practice with the carrier or designated claims contact for formal notice.
Help coordinate insurance questions
Stay available for questions about policy information, insurer communication, requested documents, and the coverage process around the matter.
Carry relevant details into renewal
Keep known incidents, open matters, reporting history, and continuity considerations visible when the next renewal or carrier decision arrives.
Independent groups supported beyond the renewal
We only work with A-rated insurers
Sheltra compares malpractice coverage across multiple established insurers, helping independent physician groups evaluate more than a single renewal option.
Questions before a review
Know the reporting path before a difficult moment.
Book a free coverage reviewWhat should a practice do first when an incident or claim surfaces?
Review and follow the reporting instructions in the policy, contact the designated carrier or claims channel promptly, and avoid delaying notice while trying to resolve uncertainty internally. The policy language and carrier instructions control the formal process.
What is Sheltra's role during a malpractice claim?
Sheltra helps the practice understand the insurance reporting path, coordinate with the carrier, provide relevant policy information, and stay available for coverage and communication questions. The carrier manages the claim, and defense counsel provides legal advice when appointed or retained.
Should a potential incident be reported even if no lawsuit has been filed?
Reporting obligations vary by policy and circumstances. Raise the question promptly with the carrier or designated claims contact and follow the notice requirements in the policy rather than assuming a matter can wait.
Can an open incident affect a carrier change?
It can. Known incidents, reported matters, prior-acts coverage, tail options, and the proposed carrier's requirements may affect the transition. These issues should be reviewed before changing coverage.
Your next renewal does not have to be a black box